- International: +353 1 6776600
- UK: 0845 6800848
- USA: 1800 789 8734
The following conditions apply to all property rentals booked pursuant to these terms between Tourac Enterprises Ltd (trading as stayDublin.com ) (referred to as the “Booking Agent”), Laragh Property Holdings Ltd or Laragh Properties Dublin Ltd (depending on the apartments reserved), the operator of the properties (referred to as the “ ”Operator” or “Company” ) and all property renters (referred to as 'The Client').
Use of this website, which is owned by the Booking Agent, is subject to the terms and conditions outlined below. By using this website Client agrees to be legally bound by these terms and conditions.
This website is created and maintained in Ireland. Care has been taken to ensure the information provided in this website is accurate and complies with Irish laws & regulations. No liability will be accepted for omissions or errors. Due to hosting maintenance and unscheduled repairs, service is not guaranteed as uninterrupted. Booking Agent will not be held liable for any losses due to such downtime. Unauthorised changes to this site by third parties will also be under no liability.
This site links to external sites that are not controlled, owned or hosted by Booking Agent. Booking Agent or Operator will not be held responsible for any damage or loss as a result of using such sites.
Clients enter site at own risk. Booking Agent offers no guarantee any content downloaded from this site will not have a harmful effect on your computer (such as loss of data etc). Although every care has been taken to prevent this from happening, Booking Agent always recommends running a virus scan on any content downloaded from the Internet.
All rates quoted are subject to availability and alteration and may be subject to a minimum night stay. All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum night stay. While every effort has been made to ensure the accuracy of all information, Booking Agent does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed accommodation and products.
This offer is subject to the following Terms and Conditions:
- This offer is valid only to guests who have booked an apartment via a stayCity branded website (eg stayDublin.com).
- The Lowest Rate Guarantee does not apply to rates that are not generally available to the public over the Internet, including private rates, rates that are part of a package, corporate or travel agent rates, conference rates and any rates that are targeted towards a specific group of individuals and not the wider public.
To qualify for the stayCity Internet Price Promise, you must have:
(a) obtained a confirmed reservation and confirmation number by booking through a stayCity.com branded website.
(b) located elsewhere on the Internet, at a lower rate, the same room and bed type in the same stayCity Apartment for the same dates.
(c) emailed us your claim, complying in full with the claims procedure below (the "Claim"), within 24 hours of receipt of your confirmed reservation number.
If you qualify for the stayCity Internet Price Promise, we will give you a 10% discount on the price you found for the room reservation for which you have submitted the relevant Claim. The discount does not apply to any charges additional to the charge for the room reservation.
The availability of the competing rate must be proved by an acceptable form of evidence. An "acceptable" form of evidence will be the forwarding to us of an official print screen or email confirming a reservation by you with the competing website which offers the lower rate than that on www.staycity.com or such other evidence as stayCity may in its absolute discretion deem acceptable. This evidence must be submitted with your Claim.
Please note that different terms, conditions & cancellation policies in relation to online bookings made via Booking Agent and affiliate websites may apply depending on the accommodation or rate type selected. Please read carefully the accommodation rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation.
All reservations include a reservation fee payable to the Booking Agent (as agreed from time to time between the Booking Agent and Operator) for the provision of travel agency services, which will be deducted from the total value of the reservation and will be offset against monies paid at the time of booking (or if no monies are taken at the time of booking, then the reservation fee is payable by the Operator to the Booking Agent). All monies taken at the time of booking are non-refundable. The remainder of the value of the reservation (after deducting the monies paid on booking and including any other fees agreed to at the time of booking) is payable to the Operator. If 100% of the reservation value is taken at the time of booking, then the Booking Agent shall be liable to pay the balance of payment to the Operator.
Balance will be charged upon arrival. Note that minimum duration of stays and supplements may apply, which will be shown during the booking process. Terms and conditions of special offers as advertised at the time of booking also form part of these conditions.
Standard occupancy for each apartment is shown on our website. Client should check maximum occupancy at the time of booking.
Prices are inclusive of Booking Fee, heating & hot water costs, linen & towels, cable TV, but do not include phone charges where available. Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.
Please ensure that apartments are left in good condition - all waste placed in waste bin, and all crockery, cutlery and utensils washed. An additional minimum cleaning charge of €30 may be applied by Company in the event an apartment requires additional cleaning or has to be withdrawn from use due to damage or some other reason arising from Client's stay.
Company and Booking Agent accept Laser Card, VISA, AmEx and MasterCard. Please note we do not provide credit card receipts or numbers by post or electronically for security reasons. Receipts are available on arrival or departure.
If any fees are not received in accordance with the above paragraph, Client's booking may be cancelled and any payments already made, will be forfeited. Credit accounts may be available for Firms and Companies and some Groups.
All accommodation charges and any "extras" charges must be settled by the guest, prior to vacating the premises. In the event that the reservation is for seven or more days, settlement of the account will be required on every seventh day of the stay (not applicable to corporate accounts), starting from the date of arrival. Unannounced guests, “Walk-ins”, must pay for their accommodation on arrival and settle any “extras” before departure.
Cancellation of a reservation will be effective only from the date of receipt.
Deposits paid are non-refundable. Prepay and Save rates are non-refundable.
Cancellations must be made by e-mail to cancellations@staydublin.com. Confirmation of cancellation will then be sent to you. If you do not receive confirmation, then your cancellation may not have been received. Client and Booking Agent do not guarantee that emails sent are received. It is Client’s responsibility to ensure receipt of their cancellation.
Cancellations may be liable to the charges outlined below. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.
1. Deposits are non-refundable.
2. Cancellations must be received prior to 12 noon (Irish time) two days before the arrival date, and received by email to cancellations@staydublin.com. No further charges will be made for cancellations received prior to this deadline, other than the loss of any deposit paid.
3. If Client notifies of cancellation after 12 noon (Irish time) and within two days of the arrival date, or fails to arrive, the full amount will be charged and is non-refundable.
4. Cancellations are not permitted on Prepay and Save rates.
In exceptional circumstances Operator may find it necessary to cancel your booking or may provide you with alternative accommodation to an equivalent standard. If this is not possible, Operator will refund any sum Client has paid to Operator which shall constitute full and final settlement of any liability Operator and Booking Agent may have to Client as a result of such cancellation. The Company reserves the right to cancel the booking if:
- the apartment(s) or part of it is closed due to circumstances beyond its control
- the Company becomes insolvent or enters into liquidation or receivership.
- it prejudices the reputation or causes or might cause in the Company's opinion, damage to the apartments and its common areas.
In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the Client. We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or Company is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
If Operator receives serious complaints, any disputes arise or Operator reasonably believes the Client is in breach of these Terms & Conditions, Operator reserves the right to terminate Clients' stay without notice.
If Client wishes to alter their booking (e.g. change the dates of stay or the accommodation requested), Operator cannot guarantee that it will be able to do so and it accepts no liability for any loss, damage or additional expense that may be incurred in that circumstance. Amendments are not permitted on Prepay & Save Rates but are possible on Standard Rate Reservations if requested at least 48 hours prior to arrival and dependant on availability. Additional costs may be incurred if the cost of accommodation on the nights requested to be amended to, vary from the previous booking. Refunds are not permitted on accommodation changes when the full balance payment has been processed.
Rates offered for multiple night stays are the average nightly rate. Any change in the number of nights booked may result in a higher rate being charged in accordance with the properties current availability and rate strategy.
Occasionally, it may be necessary for us to alter a booking without advance notice. We endeavour to avoid such circumstances, but reserve the right to change the booked apartment(s) to another of equal or better standard. Such apartment(s) may not be in the same location as originally booked.
Operator reserves the right to charge a security deposit of €250 upon check-in. If this Security Deposit is paid in cash it will be refunded on departure, after checking the apartment. If the deposit is paid by credit card (via a pre-authorisation), this will be refunded within 14 days of your departure, and after inspection of the apartment(s), on the conditions that:
(1) no damage to the apartment(s) has occurred, by any member of the group
(2) no damage to any of Company's property has occurred, by any member of the group
(3) no undue disturbance to other guests has occurred, by any member of the group.
Operator is not liable for delays in refund of pre-authorisations by credit card companies.
If damage or disturbance to other guests has occurred, the cost to Company of the damage or disturbance that has occurred will be retained from the security deposit, and the remainder returned to the Client. If this cost exceeds the value of the Deposit, or no Security Deposit has been taken, Client agrees to indemnify Operator for the damage, additional cleaning costs or other charges and agrees to pay all costs of recovery against Client including legal costs, Court costs and other expenses.
Only persons notified to Operator prior to arrival may occupy the apartment. Client may not re-let/sublet the apartment to any other third party without Operator's prior written approval. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded without Operator's prior written approval. Operator reserves the right to refuse admittance to the apartment if this condition is not strictly complied with.
Client must comply with Operator's rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 2.30pm on the day of arrival.
There is a charge for early arrivals prior to 12pm. Current rate is €10.
Unless otherwise agreed in advance, all apartments must be vacated by 11:00am on the day of departure. Keys must be returned by 11:00am on the same day, although prior arrangements may be able to be made for longer stays on departure date. A charge for late check-out of €45 may be made for departures after 11.00am but before 3.00pm at a rate of €10 per hour. If check-out is made after 3pm, an additional night's accommodation will be made.
Guests should specify estimated time of arrival in the appropriate field while booking a reservation. For some apartments, guests may be sent directly to the apartments, having been notified of a security code to gain access to keys, in advance of your arrival. There is no reception desk at the Temple Bar Loft Apartment, but you will be notified of a contact number or reception desk who can deal with any issues you may have.
All apartments are fully furnished and include a kitchen fully-equipped with appliances, cutlery, crockery, and kitchen utensils. No food is provided. No items may be removed from the apartment.
Unless otherwise specified, the prices quoted include VAT, heating, electricity, gas, water, council taxes, television / cable license and telephone line rental charges. The price also includes linen and towels. The price does not include service charges for phone calls made, where available.
Company will not be responsible for any theft of, or loss or damage to your goods or personal belongings kept at the accommodation. Operator strongly recommends our guests to take out travel insurance to cover any such losses. Client is also responsible for taking all reasonable care of the apartment and its contents. The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay, or charges may be applied.
Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to us by you, without delay.
You and your party agree to be considerate tenants and to take good care of the Apartment(s) and to leave it/them in a clean and tidy condition at the end of the rental period. You and your party also agree not to act in any way which would cause disturbance to those residents in neighboring properties.
Each apartment is allocated an electricity allowance. Excessive use of electricity will result in a surcharge being applied to your bill. Please ensure that all appliances, lighting, heating, hot water etc are turned off unless required.
(a) The use of any Company Property for the purpose of conducting business, of any kind, is expressly forbidden, except where written permission from Company has been granted.
(b) Company grants the use of its property solely for appropriate, legal, personal use.
(c) Company expressly forbids entry to its property to any persons other than those listed under the relevant booking.
(d) Company and Client agree that no tenancy rights accrue as a result of the usage of property
Company reserves the right to terminate without notice any reservation/booking that Company deems to be in breach of its Terms and Conditions, irrespective of whether the holder of the reservation, or any member of the group associated with the holder of the reservation, has checked in.
All apartments are non-smoking. A charge of €65 per night may be applied in the event smoking has occurred in the apartment.
Operator, or its authorised personnel, may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.
You will ensure that nothing is done which may jeopardise our insurance policy or any part of it in respect of the apartment and its contents.
Operator warrants to use all reasonable efforts to ensure that your chosen accommodation is properly arranged and is of a reasonable standard. You must immediately notify of Operator of any complaint, and in any event no later than 12 hours after your arrival and, if Operator is found to be in breach of this warranty, Operator will at its option either provide you with a replacement apartment (if reasonably practicable) or refund to you the price paid by you to Operator. All complaints must be sent by email to complaints@staydublin.com. Under no circumstances shall Operator's liability to the Client exceed the amount paid to it for the rental period.
No pets, of any kind, are allowed in the apartments at any time. Guide dogs are permitted on Company premises with prior agreement.
Unless negligence by the Company is established by an independent body, appointed in agreement with the Company, the Company will not be held liable for injury to person, loss of, or damage to any property of any Client or person staying/visiting the apartments and or its general facilities and area. Vehicles parked are done so at the risk of the guest.
Once a booking has been accepted by Company, a contract exists between Client and Company. Accepting a reservation with Company indicates acceptance of these Terms and Conditions. This contract shall be governed by Irish law in every particular including formation and interpretation and shall be deemed to have been made in Ireland. Amendments to Terms and Conditions Company Terms and Conditions may be subject to change at any time and without notice.
Prior to your check-in, please consult the following web page for the most up-to-date amendments: http://www.staydublin.com/terms_conditions.php
These terms and conditions shall be interpreted under Irish law and shall be subject to the jurisdiction of the Irish Courts.