Q: Are the apartments furnished?
A: All of our apartments are fully furnished. Each includes a TV (+ DVD player in some apartments), refrigerator, washing machine, cutlery, towels, linen and sofabed.
Q: Are the apartments centrally located?
A: We have apartments in several locations in Dublin City. All are located with 2-5 minutes' walk from the Temple Bar district in the city. Temple Bar can be considered the centre point of the city. All the main shopping districts, such as Grafton St and Henry St are just a few minutes away on foot.
Q: What booking deposit is required?
A: Currently, a 10% deposit is required in order to secure a booking. This will be charged when the booking is made. The balance on the booking is payable 2 weeks prior to arrival. A reminder email, with full instructions on how to complete the booking, will be sent to you a few days before payment of the balance is due.
Q: Is a security deposit required?
A: A deposit of EUR 100 may be required at check-in. This will be fully refunded provided the apartment has been left without damage, and with all apartment accessories intact.
Please note: stayDublin.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).
Q: Are there any other fees or charges?
A: A small booking charge may be applied at the time of booking. Internet access and phone charges (where available) are charged by usage. All other normal charges (electricity/gas/water/heating etc.) are covered in the nightly charge. Excessive usage of electricity may result in an extra charge to the cardholder and/or guest(s). To avoid exceeding the electricity allowance, we request that guests turn off any appliances/lighting/heating when not in use.
Please ensure that apartments are left in good condition - all waste placed in waste bin, and all crockery, cutlery and utensils washed. Otherwise, an additional charge of €25.00 will be applied.
stayDublin.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).
Q: How is key handover arranged?
A: Check-in is at our reception desks, located at the Millennium Tower or Christchurch Hall, depending on where you have chosen to stay. Please note that the Capel Street apartments are located approximately 450 metres (500 yards) from the Millennium Tower, where check-in for these apartments takes place.
Keys to the apartment will be given at check-in. Our reception desks are open 24 hours, so late arrivals or early departures can be arranged.
Q: What is meant by self-catering apartment?
A: A self-catering apartment is not serviced daily, as in a hotel. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the apartment will be serviced once weekly, and fresh towels supplied every fourth day. If additional cleaning is required, this can be arranged at an extra cost.
Q: What time is check-in/check-out?
A: Check-in is at 14:30, and check out is at 11:00 am. Depending on the availability of the apartment, you may be able to check-in to your apartment earlier than this, though this cannot be guaranteed.
As we need to have access to the apartment to service it prior to the arrival of the next guest(s), we request that guests leave the apartment by 11:00 am on the day of departure.
Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.
Q: Can a booking be extended?
A: Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally, extra nights will be charged at the rates applicable at the time.
Q: Is parking available?
A: We do not supply parking facilities. However, there are several car parks located near to the apartments. Additionally, street parking is available in many areas close to the apartments.
Q: Are the reception desks open 24 hours?
A: Our reception desks (located at the Millennium Tower and Christchurch Hall) are open 24 hours. The Capel Street apartments do not have a separate reception desk. These apartments are covered by the Millennium Tower, where check-in takes place. The reception desk at the Ellis Quay apartments is open from 9:00 am to 6:00 pm, 7 days a week.
Q: Our flight leaves late in the day. Can we leave our luggage somewhere?
A: If you wish to store your luggage for a few hours after you depart, we are happy to oblige.
Please note that we cannot accept responsibility for lost or stolen luggage/personal items, and that luggage/personal items are left at the owners' risk.
Q: How many sets of keys can we have?
A: Currently, we give one set of keys for each apartment.
Q: When is payment of the balance required?
A: Two weeks prior to your arrival date, a reminder email will be sent to which gives you the opportunity to complete payment of your balance. Payment can be completed online.
