Frequently Asked Questions

All of our apartments are fully furnished with bedroom(s), bathroom(s) and living room with kitchen. Each apartment includes a TV (+ DVD player in some apartments), refrigerator, washing machine, cutlery, towels, linen and a sofabed.

We have apartments in several locations in Dublin City Centre. All accommodation is located with 2-10 minutes' walk from the Temple Bar district in the City Centre. Temple Bar can be considered the centre point of the city. All the main shopping districts, such as Grafton Street and Henry Street are just a few minutes away on foot.

A deposit of €250 may be required at check-in. This will be fully refunded provided the apartment has been left without damage, and with all apartment accessories intact.

stayDublin.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).

This is a discounted rate only available when you book 14 days or more in advance and prepay in full. No amendments or refunds can be processed if the reservation is subsequently cancelled.

Any outstanding balance will be charged to your credit card 48 hours prior to arrival.

No administration charges will be applied at the time of booking. Internet access and phone charges (where available) are charged by usage. All other normal charges (electricity/gas/water/heating etc.) are covered in the nightly charge. Excessive usage of electricity may result in an extra charge to the cardholder and/or guest(s). To avoid exceeding the electricity allowance, we request that guests turn off any appliances/lighting/heating when not in use.

Please ensure that apartments are left in good condition - all waste placed in waste bin, and all crockery, cutlery and utensils washed. Otherwise, an additional charge of €25 will be applied.

stayDublin.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to the cardholder and/or guest(s).

Cancellation of a reservation will be effective only from the date of receipt. Deposits paid are always non-refundable.

Cancellations must be made by e-mail to cancellations@staydublin.com. Confirmation of cancellation will be sent to you. If you do not receive confirmation, then your cancellation may not have been received. Client and Booking Agent does not guarantee that emails sent to it are received. It is Client’s responsibility to ensure receipt of their cancellation. Cancellations may be liable to the charges outlined below. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.

• Cancellations must be received at least 48 hours prior to midday (Irish time) on the day of arrival, and received by email to cancellations@staydublin.com. No further charges will be made for cancellations received prior to this deadline.
• If Client notifies of cancellation within 48 hours, or fails to arrive, the first night's accommodation cost will be charged, in addition to retention of the booking deposit.
• Cancellations are not permitted on Prepay and Save rates.

If you book to stay at Augustine Apartments, check-in is at our 24-hour reception desk.

For all other locations, you will be sent access codes after you have booked. These codes are sent 48 hours prior to your arrival.

All you need to know could be found here: www.staydublin.com/airport_transfers_information.php.

A self catering apartment is not serviced daily as in a hotel. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the apartment will be serviced once weekly, and fresh towels supplied every fourth day. If additional cleaning is required, this can be arranged at an extra cost.

Check-in is at 14:30, and check out is at 11:00am. Depending on the availability of the apartment you may be able to check-in to your apartment earlier than this, though this cannot be guaranteed.

As we need to have access to the apartment to service it prior to the arrival of the next guest(s), we request that guests leave the apartment by 11:00 am on the day of departure.

Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.

Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally, extra nights will be charged at the rates applicable at the time.

We supply secure parking facilities at our Augustine Apartments at a cost of €10/day. There are also several car parks located near our other apartments. Additionally, street parking is available in many areas close to the apartments.

Yes, our reception desk located at the Augustine Apartments is open 24 hours.

If you wish to store your luggage for a few hours after you depart we are happy to oblige.

Please note that we cannot accept responsibility for lost or stolen luggage/personal items, and that luggage/personal items are left at the owners' risk.

Currently we give one set of keys for each apartment.